Titan Lab · Drop 01

Reservation terms

Last updated 31 October 2026

1. A reservation is not an order

When you send the form you are telling us what you would like and how to reach you. No contract of sale exists at that point. Either of us can walk away, for any reason, up until you have paid — you by saying no or ignoring our message, us by telling you we cannot do it.

2. Nothing is paid here

This website takes no money. There is no card field and no payment page. We will message you a total and a Titan Lab bank account; you transfer in your own banking app if you want to go ahead, and you send us the receipt.

We will never ask you for a card number, a PIN, an OTP or your banking password — not on this site, not on WhatsApp, not ever. If anyone asks you for those claiming to be Titan Lab, it is not us.

3. Prices

Prices are in Brunei dollars and are shown next to each piece. The price you see when you reserve is the price we will quote you. It is recorded against your reservation at that moment, so a later change does not move it.

If anything does change before you pay, we tell you and you decide again. Prices do not include delivery. Titan Lab to confirm: delivery, collection, or both — and what it costs.

4. How a reservation becomes an order

1. You reserve here and get a reference beginning TLM-.
2. We message you on WhatsApp with what you chose and the total.
3. You transfer and send us the receipt.
4. We confirm, and your pieces are in the print run.

Until step 4, you have not bought anything.

5. We might not be able to do it

This is a first drop and it runs on a minimum print quantity. If not enough people reserve a piece, or a blank or a colour stops being available, we may not be able to make it. If that happens we tell you, and if you have already paid we refund you in full.

We will not quietly substitute a different garment, colour or print for the one you chose.

6. Changing your mind

Before you pay: just tell us, or do not reply. Nothing happens and nothing is owed. You can also ask us to delete your details — see the privacy notice.

After you pay: these are printed to order in the quantities reserved, so once your pieces are in the run we cannot usually undo it. Titan Lab to confirm the cancellation and refund rule after payment — e.g. free until the run goes to the printer, then not.

7. If something arrives wrong

If a piece reaches you faulty, misprinted, or not what you reserved, message us with a photo and we will replace it or refund it. That is our mistake, not yours, and you should not be out of pocket for it. Titan Lab to confirm the window — e.g. seven days from collection or delivery.

Wrong size chosen by you is not a fault. We will help where we can, but a printed garment in a size you picked is not something we can resell.

8. Sizes and colours

Sizes are standard garment sizes, S to XXL. The cap is one size with an adjustable strap. Titan Lab to supply measurements for a size chart — there is not one yet, and "M" means different things on different blanks.

The photographs on the drop page are renders made from the real artwork at its real printed size. They are accurate about placement and size. Colour on a screen is never exactly colour on cloth, and metallic gold in particular looks different in daylight than it does here.

9. The artwork

The Titan Lab and Titan Gym marks, and the artwork printed on these pieces, belong to Titan Lab. Buying a garment does not give you the right to reproduce the artwork, print it yourself, or use the marks.

10. Reaching us

WhatsApp +673 829 4040, or @titanlab.bwn. Have your TLM- reference ready if you have one.

11. Which law

These terms are governed by the law of Brunei Darussalam.